Matteo’s Signs Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 10 business days. 

 Deliveries will only occur during business days throughout the year. Australia Post may change this during busy times such as around December.

During large volume orders our processing time might be delayed up to 7 working days. We will inform our customers of any delays and let the customers know once the order has been shipped.

Shipping rates and delivery estimates

 

Shipment method	Estimated delivery time	Shipment cost
Australia Post	2-12 business days	$2.50-$25.00
Australia Post Express	1-3 business days	$8.00-$35.00

 

 

Shipment to P.O. boxes or APO/FPO addresses

We can ship to P.O. boxes but this may affect delivery times

Shipment confirmation and order tracking

Once your order is completed you will receive an email regarding tracking confirmation.

Customs, duties, and taxes

Matteo's Signs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Matteo's Signs is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

COMING SOON

Returns Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 
- Custom made items
- personalised items

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Book with obvious signs of use 
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

 

For more information, email support matteossigns@gmail.com